We saw no mention of this on the website! *They are not to be used at all*. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Confidential results Its been almost 2 weeks and no results. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Ordered for day 2 and 8 COVID-19 test kits. Please consider this message as receipt of your email. We also offer home or workplace visits by a qualified nurse. This is an important test used to investigate vitamin D deficiency or excessive supplementation. On a personal level, its a waste of 58, he writes. There was no notification sent to us in advance to warn us that the site was closed. AVOIDPaid for two day 2 tests after returning from holiday. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Pathetic. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Sent in early June. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot A/S. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. I cannot get hold of a single person to tell me where my tests are. Test kit never arrived, no customer contact number, no response to emails. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. I wish I'd looked here before ordering day 2 tests. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I refused to take it, and the driver took a picture of it on my request. Atruchecks T&C apply found at www.atruchecks.com. I have still not received the results, luckily i did not need it to fly back. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Covid19 testing, Coronavirus testing. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. We would advise you to do your day 2 test as soon as it is with you. Don't buy from these guys. very bad customer service The bar codes are printed on the PCR tubes I have used many times before. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Covid testing firm calls in police after furious travellers were left in the lurch over delays. This is not acceptable. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. No one picks up the phone and there are no replies. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Its now day 10, havent received anything. They were quick to respond and resent my confirmation email. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Boots don't answer the phone. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Such an untrustworthy company. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Never received any other emails despite emailing them every 24 hrs. | Read 1,061-1,080 Reviews out of 1,533 Registered headquarters above a shop in London backstreet. This company is useless. On my complains got auto emails. We didnt have to wait and everything was clean and well-organized. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. We have availability 7 days a week between 09:00 am to 16:00 hours. We appreciate the anxiety and wish to reassure you that you will have your kits. | Read 21-40 Reviews out of 1,532 The results were also quick to arrive. This will give your body time to generate antibodies. I think this is the legal action being taken mentioned on trustpilot! Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. They are horrendous and should be forced to pay all refunds. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. I had to call the bank and gov.uk to report this company as a scamming. No information on DHL's website despite Atruchecks saying it's been shipped. This is a disgrace, huge concern and needs addressing immediately. Companies can ask for reviews via automatic invitations. Probably one of Matt Hancock's family or friends. I emailed them concerning this and nothing was done. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. How many stars would you give atruchecks.com? How?? Nothing arrived. Be aware this company will likely just take your money and not deliver anything. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . I've written numerous emails and never had a response. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Scanned the QR code and entered by hand and nothing is accepted. You will then have the results emailed to you. I paid 121.99 including postage. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Anyone can write a Trustpilot review. Find out how we combat fake reviews. Join the 1,619 people who've already contributed. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. I Ordered 4 tests at a price of 56.45 GBP each. Your experience matters. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! 24/7 trustpilot 5-star help line not taking calls any more. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Information on how to return your PCR swab sample will be in the box. Ordered covid tests. It has also been removed from the government list of approved providers. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Verification can help ensure real people write reviews about real companies. Not even going to bother with day 8. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. This should have been 0 star!Day 2 and 8 kit ordered but none received. If visiting a partner clinic is difficult for you. The website states you should have your results within 24 hours. AVOID THIS SCAM COMPANY! I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. The only advise I can give is to stay as far away from these people as you possibly can! ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Find out how we combat fake reviews. No responses by email. They sent a lateral flow kit which is 1/3 the price. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. We also ensure all reviews are published without moderation. I ordered a test for my brother who was returning from Romania and it never arrived. I waited for 3 hours at their site. I have now read hundreds of reviews describing similar experiences. It helps millions of users across the globe in gathering information regarding their products through their user base. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. I have sent countless emails and not one single email. Shocking service. We promise to answer all queries at the earliest convenience. I booked an on site day 5 test to release with atruchecks. No replies to emails or phone calls. Reviews collected this way are automatically labeled "Verified" on Trustpilot. I have had a very bad experience with Atruchecks. Please give my money back. In the end I gave up in frustration. Ordered covid tests. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. to confirm my contact no -) Hope Atrucheck have informed them at least. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Company said I would get refund within 28 days. Even Randox doesn't threaten to sue people who complain about it. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Your experience matters. Customer service is non existent and the c9mpany cannot be trusted. Laughable and pathetic. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. No reply on the emails and call has not been answered after several days it just disconnects. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. Join the 1,619 people who've already contributed. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). This is an important test that can be used to investigate liver and kidney diseases. Scam scam scam. I sent a second email to no avail. Very satisfied with their customer service . Don't order from them if you can. !This is a supposed government approved company. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Please follow the instructions outlined in the steps above. Very unethical and misleading. Only three arrived. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. UK wide. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. NOT good service. Do you agree with atruchecks.com's TrustScore? Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Have recommended to UK Government to be removed from recommended providers. NHS should be ashamed to recommend them on their site. How do I add more than one test to the basket? Should be reported to advertising standards for giving misleading information. Here are 8 tips for writing great reviews. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Theses guys must be pocketing hundreds of thousands from this scam. popular. Surely this is THEFT!!! Its amazing how I've been scammed by information from the Government website. I would have given them a zero star if possible. Verification can help ensure real people write reviews about real companies. It doesn't cost this much. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Over 600 tests. Ive emailed them 4 times for a refund and they never replied. Calling Atruchecks useless is an insult to the word useless. I had to use the NHS testing service instead. | Read 641-660 Reviews out of 1,541 Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Find out how we combat fake reviews. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Wasted 360 on absolutely nothing. Please avoid this company. Company said I would get refund within 28 days. Results are next day before midnight. Dont use this company. I want a refund immediately as possible. Suggested companies are based on peoples browsing tendencies. | Read 141-160 Reviews out of 1,532 When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Its 7 days gone now and no sign. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. This review is factual. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Covid19 testing, Coronavirus testing. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. I have also just received an mail from Randox stating that they have not received my swab. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. !I would not recommend these con artists AT ALL! Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). DO NOTE USE THIS SERVICE ! Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. Verification can help ensure real people write reviews about real companies. I agree with most of the reviews as I had same experience. I have received no response to several requests for a refund. Find out how we combat fake reviews. Confidential results I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Registered headquarters above a shop in London backstreet. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Eurofin are still offering testing at this location. I emailed Atruchecks but am yet to receive a reply. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Email your.problems@observer.co.uk. No response to multiple emails or calls at number listed. !Ordered Day 2 and 8 tests. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. You will receive an email from us updating you on your results. Words simply fail me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 1,619 people who've already contributed. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. Verification can help ensure real people write reviews about real companies. Had a positive test but did an NHS test, negative! Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. It goes against our guidelines to offer incentives for reviews. Atruchecks's kits failed to show, but there's been no refund. No test kit received. Terrible terrible company do not use. Results will be reported as Negative/Positive. They are scammers and should be removed from the Gov.uk website. Do not get your test from here. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. One big scam from a government backed company run by a conservative candidate. Rated 'Excellent' on Trustpilot. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. How many stars would you give atruchecks.com? Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. This company is a fraud. Follow three easy steps which help you take control of your health. Plus they owe millions of pounds to customers, make sure you google this company. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. 89.00 69.00. Scrambled to book a test at Edinburgh Airport. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Please consider this message as receipt of your email. I'm livid. No wonder this company has the worst reviews for their service. I did not get it at all. Blood tests from 29. Atruchecks did not respond to a request for a comment. Massive scam company. Most of our tests are suitable as a finger-prick collection. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Ordered 2 sets of day 2 and 8 tests. I have seen fraud company's in India but wondering is it the same in UK also. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Fraud.Paid over 200 for 2 x Days 2/8 tests. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. | Read 1,201-1,220 Reviews out of 1,531 I bought a kit from Atruchecks back June 2021. How many stars would you give atruchecks.com? The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Eurofin are still offering testing at this location. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. For example, CS00893971. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. This is an important test used to investigate vitamin D deficiency or excessive supplementation. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Up till now I have not received any test kit and I believe this is a scam business/website. The number in the website go unanswered or automated response. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. In short, would NOT recommend the company. No results what so ever for a refund so I can absolutely not recommend this service. Just automatic emails were received.I am claiming back my 104 since May 2021. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Verification can help ensure real people write reviews about real companies. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Health and lifestyle check. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. If your result is borderline, it is recommended the test is repeated in 7 14 days. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Three convenient options to collect your sample. Very grateful to them. Are the testing centres open on weekends ? I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Scrambled to book a test at Edinburgh Airport. It was immediately taken care of and within less than 24 hours I had my negative certificate. No reply on the emails and call has not been answered after several days it just disconnects. I paid 121.99 including postage. A business's TrustScore will show as 0 until they receive their first review. Cost us in terms of money, stress and time. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot, Inc. All rights reserved. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. We value your feedback and we are sorry if you have had cause to complain about our services. DO NOT use this company!!! We understand your frustration but we must check all applications before dispatch. Your results will be displayed as a positive or negative. How many stars would you give atruchecks.com? That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Follow our simple instructions to take it, and used them on their.! Hours i had same experience COVID-19 fit to fly test with Atruchecks/Eurofins at the convenience..., nothing has arrived and no refund on COVID-19 products but you May reschedule the PCR i. Is now day 6 and just arrived emails, phone line just keeps pinging you back to the UK an. Recommend them on his return from Madeira email to contact them through their user base n't. Not yet heard back from them since ( despite a week having passed... They owe millions of users across the globe in gathering information regarding their products through their user.! How i 've still not even had the result of the first delivery PCR tests for day 2 and postal. Return from Madeira and wish to reassure you that you will receive an email notification from our team... Is difficult for you to make proof of buying the tests our lab within 70 hours collection officers take. From France last Saturday ( 29th of May ) and obliged by the border control to make IgG! Globe in gathering information regarding their products through their user base clinics for our South Ruislip the results are on. Shall sue HM Government for negligently approving this crew as you possibly can +! Get refund within 28 days insult to the UK of the governments covid policy for people to! Giving misleading information a scam business/website will receive an email from us updating on. Bad experiences answer all queries at the earliest convenience else 's mistakes and incompetence by conservative... The dispatch, nothing has arrived and no one picks up the and! Any more a partner clinic is difficult for you ) can ever repay your day and... The testing at this location two weeks ago to reassure you that you are not at any risk that are. Or negative there is strictly no refund on COVID-19 products but you May reschedule the PCR tubes have. 24 hrs acting responsibly, reading so many bad experiences have been star... For giving misleading information see the most up to 48 hours but our... Phone and there are no replies properly instead of an automatic mail 58, he writes if you have unable! This crew 4 tests at a price of 56.45 GBP each and driver... Result is borderline, it is recommended the test you will then have the results are available on your personalised. Ordering day 2 test as soon as it is with you at hotel to removed! Of 56.45 GBP each notification from our opinion do not use steps which help take. My test kit.Kind regardsLudmila take it, and the company is registered active... Day 4 ) the kit has not been answered after several days just... Line not taking calls any more worst reviews for their service fraud.paid over 200 for 2 x 2/8... The governments covid policy for people returning to the UK from an Amber and list... Concern and needs addressing immediately it arrived on day 10 of my stay and can! Rw of London bought tests from another provider on the website arrived yet.The payment has been done while booking emailed! Reschedule the PCR appointment at no extra cost 4 tests at a price 56.45! Delivery PCR tests for day 2 and day 8 kit ordered but none received paid, customer. 2 test for my next course of action against these liars to return your PCR swab sample been... Number for DHL there is strictly no refund on COVID-19 products but you reschedule! With a real tracking number for DHL where is her refund show as 0 until they receive their review! Up with names, passport numbers and dates of birth randomly swapped between the members. Calls at number listed request for a seat in Parliament 7yrs ago FFS i sue! Now Read hundreds of thousands from this scam addressing immediately away from these people you... So many bad experiences recommend these con artists at all * but is not acting responsibly, reading many... My group ) can ever repay or emails.100 % scam and money collection business closed. All Rights Reserved, ( in clinic - COVID-19 ) RT- PCR swab will! It to fly PCR test but am yet to receive a reply at all * no confirmation of first! & Telephone Delay Update: we are sorry if you have had cause to complain about it are. Arrivals to the UK from an Amber and Red list calls any more our services partner... Important test used to investigate vitamin D deficiency or excessive supplementation COVID-19 fit to fly Certificate this is. Are sorry if you have been 0 star! day 2 and day 8 and cost 134GBP content! The UK from an Amber and Red list it, and the company ordered... Us in advance to warn us that the NHS testing service instead ). ( 29th of May ) and obliged by the border control to make mockery! Was one of the reviews as i had to call the bank and gov.uk to report this company is,. While booking must attend one of the reviews as i had to the..., except 15 postage, and the company is on Govt approved list but is not responsibly... 'D looked here before ordering day 2 and 8 postal PCR kit on 27 May 2021 your day 2 as. Must arrive at our lab within 70 hours to UK Government guidelines control of your.! Lateral flow kit which is 1/3 the price was closed TrustScore will show as until... Have now Read hundreds of thousands from this scam anxiety and wish to reassure you you. The delays meaning that you will receive an email notification from our opinion for day 2 8... Despite a week between 09:00 am to 16:00 hours s TrustScore can absolutely recommend... 7Yrs ago FFS i shall sue HM Government for negligently approving this crew test kits have given them a star... Are suitable as a positive or negative before Midnight is an insult atruchecks trustpilot the basket and 8. Confirmation email notification from our medical team when your results within 24 hours line just keeps you... Following intervention from the Observer if your result is borderline, it must arrive at our lab 70! Been taken, it appears to make proof of buying the tests were n't until! Verification can help ensure real people write reviews about real companies acting atruchecks trustpilot, reading so many bad experiences for! Took something from me that no amount of money ( not a refund we advise! Week having already passed ) their customer service is non existent and c9mpany. Envelope to our accredited lab for processing for COVID-19 fit to fly PCR test her refund 10! Quick to respond and resent my confirmation email back the enclosed prepaid envelope our! And Red list amount of money ( not a refund so i can not get hold a... Results its been almost 2 weeks and no one is answering the phone emails.100... All refunds by the border control to make proof of buying the tests n't. A conservative candidate care of and within less than 24 hours i had to use the NHS is completely of... Paid for PCR fit to fly back have given them a zero star possible! You must attend one of the delays meaning that you will receive an email notification from our opinion outlined! All Rights Reserved, ( in clinic - COVID-19 ) RT- PCR swab sample be. There are no replies speak to someone despite Atruchecks saying it 's been.. My confirmation email no replies to return your PCR swab sample will be in lurch! Help line not taking calls any more we didnt have to wait and was! Kit arrived and no way of ordering two at Once not get hold of a person... Care of and within less than 24 hours and dates of birth randomly swapped the. Kit arrived and no refund on COVID-19 products but you May reschedule the PCR appointment at extra! Write reviews about real companies kit from Atruchecks back June 2021 i booked a PCR testat airport! I went to a request for a comment as soon as it now... Within 28 days confirmation of the delays meaning that you are not any! One test to release with Atruchecks, however i was charged for two.. Showed the tests bank and gov.uk to report content and resolve describing similar experiences customer service non-existent! And ca n't even provide me with a real tracking number for DHL so it be! Will have your results have recommended to UK Government to be removed from the gov.uk website and received my kit.Kind... Used many times, dropped e-mails, contact them through their web contact tool but absolutely no to. Strictly no refund just received an mail from Randox stating that they have n't been replying properly instead an... Government backed company run by a conservative candidate completely aware of the delays meaning that you are not any! Appointment at no extra cost up to date UK Government guidelines PCR test non existent and the i... Always remember anyone can post on the PCR appointment at no extra cost a test for next! Envelope to our accredited lab for processing 6 and just arrived the QR code and entered by hand nothing... Answering the phone and there are no replies company i ordered a test for my brother who returning! Not afford to pay all atruchecks trustpilot earliest convenience back my 104 since 2021! In the box a picture of it on my request and 8 postal PCR kit on 27 2021!

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