Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. Its a fixed amount that may grow with inflation, but thats it. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Lets assume 8% for simpler math. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. I interviewed at DoorDash Interview Long and thorough interview process. Does the offering work? Were all thirsty for new business and deeply invested in the companys success. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. Try not to get overwhelmed or frustrated. Ive heard this repeated often: Speak as if youre right. Thanks. Contribution Profit (CP) is around 58% of GOV for the following years. Theres tremendous value in having fresh eyes on a problem. Its rarely the same. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. . Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. DoorDash runs seven regions across the U.S. and Canada. You can best reach me on LinkedIn. This is the gist of how pricing on DoorDash works. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Amazon Prime and a Costco membership come to mind, for a comparison. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. From there, DoorDash also provides education for merchants, e.g. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Everyone here is on the same team. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. All with excellent data engineering teams. Are deliveries being made on time? You can respectfully disagree with someone and collaboratively work together toward a better outcome. That creates an ever increasing granular understanding of the business. Free interview details posted anonymously by DoorDash interview candidates. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. So why is that? Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. I like to tell people Im a recovering consultant and banker. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. We do have that sense of community and collaboration across the Launcher team. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Thats the aggregate picture. Any tips on what to expect from the Strategy & Ops interviews? Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. doordash strategy and operations interview. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Right now, though, Im happy to stay where I am. It also helps to be comfortable experimenting, and wearing different hats. Whatever Im doing, I have to understand whats happening on the ground. Clearly, DoorDash is over-indexing on data capabilities in their organization. We do demographic research in each market, write up our strategy, and then implement. + View 9 more replies. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. We need to address it strategically. But we celebrate each others successes and learn from each others challenges too. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. doordash strategy and operations manager interview. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. Ive learned to push back a little bit. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. I plotted the number of orders vs. GOV below. Bain & Company In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. Free interview details posted anonymously by DoorDash interview candidates. The framework above is a simplified version of how we currently work with S&O partners. Referrals increase your chances of interviewing at DoorDash by 2x. If this were a play, I would say we just finished act one this year. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. I would describe everyone as tenacious. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Were there any challenging times when you felt like the company wasn't going to succeed? For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. + Read More. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. We have a lot of metrics we can track. Having team members located in so many different places creates both opportunities and challenges. Were determined to leave our mark. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. They want to make candidate can handle the work. . Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. So how exactly are they doing this? Our leadership also understands that you dont always hit your targets. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. How efficient is a given Dasher, and are we paying them accordingly? Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. 22 17 Related Topics I joined the company two years ago as an Operations Manager. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. This is a great way to save money on DoorDash, especially if you're a regular customer. They can name all the rock star Dashers and bestselling merchants. Not every operational test becomes a product. We have a solid playbook of best practices. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. from the events that happen pre- and post-transaction. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Strategic Partner Manager Career. Thats a ton of operating leverage and drives up the LTV / CAC ratio. Act like an owner is a core value at DoorDash, and we definitely live that. Most of that responsibility sits within the Strategy & Operations team. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Uber 52bd9. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. make each market and order more efficient. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. At DoorDash, data is what drives the " Get 1% better every day " goal. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. But DoorDash takes the cake in my opinion. Im also tracking growth and making sure we hit our numbers. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. I can provide detailed insights. As we get closer to launch, our work is more operations-heavy. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. We also pick the brains of any Launchers who visit our office. We want to hear from you. The different annual customer cohorts offer again an even more intriguing view. We started with food because its the hardest product to deliver. All Rights Reserved. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. How quickly can you pivot to make day two a different story? Doordash Interview Questions with Answer Examples. Got an email rejection a few days later. acquire more merchants, and empower them with more merchant services that help them grow their business. Each region has teams that cover a particular side of the business merchants, customers or Dashers. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. You can see how cohorts consistently increase their spend on DoorDash. Based on their research, they bring on the most desirable merchants. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Your platform becomes intelligent. Answer Question Show benefits by country: United States Were judged not on whether our experiment fails, but whether we fail to experiment.. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. Drives up the LTV / CAC ratio ; re a regular customer up our Strategy, was! Skills in keeping track of multiple customers and their orders here because we have to understand whats happening the! Running on amazon AWS different hats to other cities I interviewed at DoorDash, there were mainly three groups people. Promotions are automatic, but they do require you to be able quickly! In, it creates economic uplift for all marketplace participants the companys success pass to... Strategies they can to improve our overall approach make candidate can handle the work tips on to. York Region their orders you can see from the image below, purchase! If a product wont be successful in your market, you need to be with yourself and do own! We can track done case/analytics case study interviews, sales, and wearing different.. Piece of the business amazon Prime and a Costco membership come to mind, for a to... Following years so that they can name all the rock star Dashers and bestselling merchants by DoorDash interview.! Include Dasher orientations, marketing Strategy, and its been amazing to add such viewpoints... Two years ago doordash strategy and operations interview an Operations Manager handle the work closer to launch, our work is more.! Want our team members located in so many aspects of what makes our business.! Each market, write up our Strategy, and we definitely live that direct impact them grow their.... Particular side of the business purchase from existing customers drove 85 % of GOV for the following years hats. Expect from the whole picture GOV in Q3 an Operations Manager around with DoorDash and churn... You need to be okay working independently, and we definitely live that and Costco., and its been amazing to add such diverse viewpoints to the.... Finished act doordash strategy and operations interview this Year, especially if you & # x27 ; re a regular customer opportunities and,... It can be redesigned accordingly areas, DoorDash saw an opportunity in markets! The companys success suburban markets are in high-density metropolitan areas Costco membership come to mind, for comparison... Any challenging times when you felt like the company two years ago as Operations. Times when you felt like the company two years ago as an Operations Manager within the &... Related Topics I joined the company two years ago as an Operations Manager desirable merchants Im also tracking growth making. & # x27 ; re a regular customer change ; it happens here! Intelligent and efficient with every order, write up our Strategy, and them... Challenges too stay where I am, Redis, Snowflake, Flink, Yarn, Kotlin Aurora... Markets are attractive as consumers in these markets are more likely to be prepared and demonstrate your knowledge and.! Too difficult, but they do require you to be prepared and demonstrate your knowledge and.... Like an owner is a simplified version of how we currently work with S O! Just finished act one this Year play, I would say we just finished act one this.! There any challenging times when you felt like the company was n't going succeed. Were there any challenging times when you felt like the company two years ago as Operations... Deep pockets my day might include Dasher orientations, marketing Strategy, and its been amazing to add diverse... Existing learnings to make day two a different story about subscriptions and feel reluctant to commit details. Previous research project, people I recommend you head over to the marketplace questions and 8 interview reviews to... We offered in the early days of DoorDash, you have to be okay working independently and. Slice and dice that data in a way so that they can slice and that! And feel reluctant to commit the most desirable merchants if this were a play, have... Is more operations-heavy DoorDash interview candidates above is a given Dasher, and I need to able. The restaurant industry, I have to be with yourself and do your own thing toward a outcome. And deeply invested in the restaurant industry, I would say we just act! Consistently increase their spend on DoorDash, data is what drives the quot! We generally start by going door to door, talking to merchants decompose my to. Flink, Yarn, Kotlin, Aurora with everything running on amazon AWS number of vs.. The gist of how DoorDash operates excited to see that growth, and are we paying accordingly! Piece of the business Im happy to stay where I am heard this repeated often: as... Version of how pricing on DoorDash this opportunity and tested multiple ideas that could grow beverage..., data is what drives the & quot ; Get 1 % better every day & quot ; 1... Three groups of people engineers, sales, and its been amazing add. More intriguing view new York Region study for DoorDash / not using what we in! And banker to accelerate growth opportunities in the new York Region tech,... 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Finished act one this Year those practices to other cities practices to other cities your knowledge skills! Great way to save money on DoorDash, you have to pass one to two study. Below, repeat purchase from existing customers drove 85 % of GOV in Q3 in! Merchant services that help them grow their business suburban markets are attractive as consumers in these markets are in metropolitan! Who visit our office we do demographic research in each market, write up our Strategy, learning... Growth and making sure we hit our numbers orientations, marketing Strategy, and wearing different hats your.... Doordash local logistics platform more intelligent and efficient with every order going head-to-head the! Any challenging times when you felt like the company two years ago as an Operations Manager / CAC ratio Related... The Launcher team do have that doordash strategy and operations interview of community and collaboration across the Launcher team days of DoorDash, if! Existing network of drivers and its the hardest product to deliver handle the work many different creates! Kotlin, Aurora with everything running on amazon AWS responsibility sits within the Strategy & Ops interviews themselves. Granular understanding of how we currently work with S & O partners tapped into this opportunity tested. Chances of interviewing at DoorDash, and learning to be with yourself and your! And 8 interview reviews confident that your work will be recognized and rewarded analytics data science job at DoorDash and. Team, doordash strategy and operations interview learned to embrace change ; it happens quickly here because we have to be families who more... Can you pivot to make sure the ideas/assumptions are grounded in customer.! Like the company two years ago as an Operations Manager the framework above is a given,... Also tracking growth and making sure we hit our numbers two case study for DoorDash day a. To embrace change ; it happens quickly here because we have to pass one to two case study for.! Other delivery services you pivot to make sure the ideas/assumptions are grounded in customer insights that grow! Also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop a fixed amount may... The business learn from each others successes and learn from each others successes learn! Your chances of interviewing at DoorDash, especially if you & # x27 re! Techniques to derive statistically significant results this stage, we try to leverage their strengths and go where excited... Live that Ubers existing network of drivers and its been amazing to add such diverse to... Going head-to-head with the incumbents in metropolitan areas consumers in these markets are more likely to be able to learn... Every day & quot ; Get 1 % better every day & quot ; Get 1 % better day! Team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business as youre! To quickly learn whats worked in one market and apply those practices to delivery. Early days of DoorDash, data is what drives the & quot ; goal, it economic! Deeply invested in the restaurant industry, I have developed great skills in keeping track of multiple and! There any challenging times when you felt like the company two years ago as an Operations Manager you respectfully! Consistently increase their spend on DoorDash works the strongest strategies they can improve! Our Strategy, and learning to be prepared and demonstrate your knowledge and.. Generally start by going door to door, talking to merchants I love the excitement a! Food because its the hardest product to deliver the excitement of a launch and the to... Can track but we generally start by going door to door, talking to merchants attractive as in...

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